Job Description

The Lead Program Manager - Shelter / LTFC shall manage the coordination of a variety of monitoring and oversight activities to support operational efficiency and program compliance across the Caminos Nacional program. Primary responsibilities include direct supervision of a team of Program Managers to ensure essential functions are met. This individual will provide supportive coaching, mentoring, and performance improvement to the Program Managers. The candidate will work with the Program Director to ensure monitoring, compliance, and project implementation processes are successful and adapting as appropriate to meet the changing needs of the program. The Lead Program Manager is responsible for developing Caminos Nacional best practice standards in accordance with guidance from the Program Director and Executive Director. This position will also provide support to ensure Caminos Nacional subgrantee programs comply with state and federal regulations and meet BCC, Office of Refugee Resettlement and accreditation best practice standards.

What does the benefits package look like?

• Accrue vacation at the rate of three weeks per year, plus two floating holidays to use, plus 10 paid holidays when BCC is closed. That is over 30 days of time off per calendar year!
• Paid sickness and bereavement leave.
• Up to 3% annual match to retirement contributions.
• Health insurance is available via CareFirst BlueCross BlueShield.
• Professional & Career Development including Tuition Reimbursement and Continuing Education Assistance.

What is this company? Board of who?

Board of Child Care (BCC) is not a federal or state agency. It is an independent not-for-profit organization that serves over 1,000 children annually across 12 locations. You would join about 800 teammates across DC, MD, PA, and WV that empower youth and their families to flourish within their community.

What is the Caminos Program?

You would be helping children who have recently migrated to the United States and are seeking opportunities for reunification with family as well as the chance to pursue their education and legal immigration cases. BCC calls this our Caminos program, and we see it as a fulfillment of our purpose as a non-profit: to enrich communities, one family at a time.

What does this job do specifically?

• Model and act in accordance with BCC’s core values: safety, empathy, relationships, and impact.
• Honor differences, acknowledge uniqueness, and amplify all voices. Partner with BCC’s Equity, Diversity, and Inclusion (EDI) committee to build (and participate) in trainings and group experiences that strengthen BCC’s commitment to EDI. Model the use of inclusive language.
• Demonstrate and practice BCC’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.” Provide oversight and coordination for all aspects of the Caminos West program, including the delivery of high-quality services in accordance with regulatory timeframes to ensure that youth are provided with safe and supportive programming.
• Demonstrates adaptive leadership through supportive coaching and mentoring to Program Managers. Shall provide regular guidance and training opportunities for all members of the care team. Responsible for the professional development and wellness of the department. Recognize the importance of addressing secondary trauma for staff. Ensures talent’s progress is assessed through annual evaluation.
• Maintains primary responsibility for Caminos Nacional program operations and outcomes. Shares responsibility with the Program Director regarding recruiting, interviewing, and onboarding Program Managers. Integral in the orientation process for staff, providing information on the federal regulations and governing principles of the program as well as teaching clear expectations of the positions.
• Monitor subrecipient delivery of services to ensure compliance with ORR requirements and required timelines for service completion.
• Provide support and guidance to subrecipient organizations in their implementation and ongoing compliance with applicable Interim Final Rule on UAC Sexual Abuse and Sexual Harassment standards and other Federal regulation announcement changes.
• Work with Caminos Compliance Administrators to ensure standard processes, procedures, and program infrastructure regarding key components of service delivery and contract agreements.
• Responsible for successful sub grantee project implementation and development.
• Complete annual project plans for sub grantee and Program Manager deliverables, reporting, and implementation, in collaboration with the Program Director.

Database and Reports:

• Monitor subrecipient entry of data into the UC portal. Ensure subrecipient personnel enter data in accordance with regulatory timelines and any catch-up data entry projects are completed.
• Translate data from reports into BCC’s company dashboard tool.
• Interpret ad hoc requests for data into search criteria and create visual displays that meet the needs of the initial data request.
• Develop reports and presentations to present data to various organization teams, leadership committees and stakeholders.

Audits and Monitoring Activities:

• Support coverage for Program Manager’s onsite and desk monitoring audits that confirm compliance for Program operations, including adherence to activities detailed within the subrecipient agreements, memorandums of agreement and the cooperative agreement with the Office of Refugee Resettlement.
• Responsible for completion of program reports as scheduled that include, but are not limited to, program capacity, census, annual and quarterly outcomes, monitoring outcomes and compliance reports.

 

Required Education and Experience

• Bachelor’s Degree in a human service-related field.
• A minimum of 2 years related experience with quality improvement activities such as but not limited to auditing, data analysis, corrective action plan creation, or systems implementation.
• A minimum of 1 year experience in oversight of an Office of Refugee Resettlement program such as Residential Shelters, Foster Care, or Home Study/Post-Release Services.
• Demonstrated ability to manage and direct project objectives independently via careful operational coordination, planning, and execution.
• Demonstrated ability to work as part of a multidisciplinary team with success coordinating training and implementation of large projects.

 

Preferred Education and Experience

• Master’s degree in a human service-related field.
• Experience with state licensure and national accreditation or familiarity with these processes.
• 3 years documented, progressively responsible experience in the field of child and family services and/or behavioral health care.
• 3 years’ experience with focus on quality improvement activities and/or managing program budgets, grants, or contracts.
• Proven capacity to design and deliver a range of training and technical assistance programs to build full range of capacities for program operations.
• Experience with funding regulations, standards, and requirements.
• Spanish Speaking.

 

Compensation

A range of compensation is provided. Please note that the compensation for the role is determined by a candidate’s education level, being Spanish / English speaking, and years of related professional experience in the field.

Please click apply to then engage with our recruitment team about your specific professional experience and they will be happy to provide a more accurate compensation estimate.

• Candidates who are non-Spanish Speakers with a Bachelor’s – Compensation begins at $72,105.00
• Candidates who are Spanish Speakers with a Bachelor’s – Compensation begins at $75,300.19
• Candidates who are non-Spanish Speakers with a Master’s – Compensation begins at $74,195.00
• Candidates who are Spanish Speakers with a Master’s – Compensation begins at $77,390.19

 

Board of Child Care is proud of its culture of helping clinicians advance in their careers. Continuing education credits for licensure are paid for, and compensation can be adjusted after the next level of licensure is obtained.

The Board of Child Care is an equal-opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.

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