The Bursar's Office Representative is primarily responsible for providing customer service to students and their families in the Bursar's Office. This includes explanations of bills, knowledge of financial aid processes, and payment plans. Requires adept handling of sensitive situations and a high expectation of customer service. Also responsible for receiving payments for student tuition, departmental deposits, posting of outside scholarships, and data entry of deposit information utilizing the TouchNet cashiering system and Banner programs. Daily responsibilities also include handling all inquiries for past-due balances for non-registered students.

Duties and Responsibilities:

• Utilize cashiering software and student information systems to complete miscellaneous transactions such as: processing cash and checks for student accounts, third-party payments, online payments, departmental deposits, nightly cashiering close process, and daily bank cash deposits.
• Provide individual customer service to answer student questions regarding account activity including account payments, balances, reconciliations, corrections to student's accounts, 1098T and tax reporting. Exceptional verbal and written customer service skills are required.
• Assist students, families, and departmental personnel with inquiries in person, over the phone, and via email. Ability to multi-task while sitting in a high-volume customer service area and perform each job duty thoroughly. Requires skill in prioritizing and organization.
• Maintaining monthly payment arrangements for past-due accounts.
• Processing payments that are received from the collection agencies.
• Utilize cashiering software and student information systems to complete miscellaneous transactions such as: processing cash and checks for student accounts, third-party payments, online payments, departmental deposits, nightly cashiering close process, and daily bank cash deposits.
• Provide individual customer service to answer student questions regarding account activity including account payments, balances, reconciliations, corrections to student's accounts, 1098T and tax reporting. Exceptional verbal and written customer service skills are required.
• Assist students, families, and departmental personnel with inquiries in person, over the phone, and via email. Ability to multi-task while sitting in a high-volume customer service area and perform each job duty thoroughly. Requires skill in prioritizing and organization.
• Maintaining monthly payment arrangements for past-due accounts.
• Processing payments that are received from the collection agencies.

High school diploma or GED

Desired Qualifications:

Associate degree, or vocational or technical school degree.

Bachelor’s degree.

Salary Grade:

Staff Union (Local 153) - SU18.0

Exempt/Nonexempt: Nonexempt

Physical Demands: General Office Environment

Special Instructions to Applicants:

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.