Overview

Navy Federal is seeking a highly skilled and experienced senior Business System Analyst IV to join our dynamic team. In this role, you will be a pivotal partner to our Business Solutions team within the Lending division, driving the analysis and implementation of innovative technical solutions that align with the strategic vision.

You will collaborate closely with stakeholders to understand the unique business needs and requirements. Your expertise will be instrumental in enhancing business processes by promoting new functionalities and leveraging existing systems and processes across the enterprise. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations.

You will utilize your strong analytical skills and in-depth knowledge of industry best practices to assist the business in implementing technology driven strategies. Your contributions will not only enhance operational efficiency but also empower our team to achieve their goals through effective use of technology.

If you are a productive problem solver with a passion for bridging the gap between business needs and technical solutions, we invite you to join us in shaping the future of our operations.

Responsibilities

• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Develop, recommend and document adjustments to workflow to streamline processes
• Lead and coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other technology partners, business units (end users) in problem resolution efforts
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
• Demonstrated critical thinking and problem-solving abilities
• Serve as resource for the resolution of complex and/or unique problems
• Lead, guide and mentor less experienced staff
• Write requirements and define editorial workflow for business owner projects
• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Apply and communicate changes and new trends in systems/technology
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Research emerging technologies and recommend solutions that align with business goals
• Proven experience in negotiating and influencing decisions with stakeholders
• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing
• Expert experience in leading large projects/initiatives which have business risk and impact
• Expert experience in leading, guiding and coaching professional staff
• Expert experience with Agile methodologies and project management tools
• Expert experience conducting and driving agile ceremonies such as Sprint Planning, Daily Stand Up, Sprint Review, Sprint Retrospective, and Release Planning
• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Significant experience in leading collaborative work teams
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.
• Significant experience in commercial lending, project management, and analysis in support of strategic planning initiatives
• Advanced research, analytical, and problem-solving skills
• Advanced organizational, planning and time management skills
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill interpreting and synthesizing large amounts of information
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us