Enrollment Assistant
Job Description
Full Job Description
Title: Enrollment Assistant
Employee Classification: Clerical & Secretarial
Institution: Roane State Community College
Department: Student Services-One Stop
Campus Location: Roane State Community College
Job Summary
Provide enrollment assistance to current and potential students.
Job Duties
Employee Classification: Clerical & Secretarial
Institution: Roane State Community College
Department: Student Services-One Stop
Campus Location: Roane State Community College
Job Summary
Provide enrollment assistance to current and potential students.
Job Duties
- Access and correctly interpret information in Banner related to admissions/records/financial aid.
- Analyze and problem solve student situations to provide accurate responses.
- Anticipate student needs, always providing the most thorough information.
- Review documents to determine validity and scan, verifying documents are readable and all pages have been included.
- Deal with conflict situations and assist in providing solutions.
- Communicate with students through email, phone and in person conversations.
- Other duties as assigned
- Associates Degree or higher
- Minimum 1-year customer service experience
- Must possess excellent communication, analytical thinking and problem-solving skills.
- Must be able to work autonomously; making confident decisions as well as serving as a team player.
- Knowledge of admissions, records and financial aid in college/university setting.
- Ellucian Banner 9 knowledge.
- Experience working in an educational setting.
- Ability to adapt to change as college and departmental policies and procedures change.
- Proficiency using Excel, Microsoft Word, PowerPoint
- Ability to accurately communicate information verbally and in writing in a courteous and
- professional manner.
- Ability to organize and prioritize work appropriately and independently on a daily basis.
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