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Patient Business Associate

Job Description

How to Apply

We ask that a cover letter is included for your application to be considered. Please attach it to the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to it. The target salary range for this position is $38,000 - $45,000.

Why Work at Michigan?

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

  • Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
  • A retirement plan that provides two-for-one matching contributions after the first year of employment.
  • Many choices for comprehensive health insurance.
  • Life insurance.
  • Flexible spending accounts for healthcare and dependent care expenses.
  • Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.


The Patient Business Associate plays an important role at the School of Dentistry.  Educating patients and student providers on insurance coverage, you will use your knowledge of insurance to provide options to patients.  Attention to detail, customer service skills and flexibility are key attributes.  In addition, you will serve as a subject matter expert within the Dental Business Office, with understanding of maximum insurance utilization.

  • You will check patients in and out including updating demographics, verifying insurance, adding policies to charts, and reviewing treatment plans. 
  • You will research insurance coverage and benefits via payer websites or direct contact with insurance companies.
  • You will prepare the patient liability estimate using procedure code, diagnosis, payer fee schedule and benefit information obtained from payer research.
  • You will educate patients regarding insurance benefits and patient liability for services including pursuing other alternative financial arrangements. 
  • You will research past due accounts receivable for past due balances and collect and post both prepayments and post-service payments.
  • You will schedule patients.
  • You will work on referral coordination.
  • You will be the first point of contact for the incoming phone line.
  • You will create and review the daily cashier’s report.

Required Qualifications*

  • 3+ years experience in a dental or medical office setting.
  • Experience with a computerized patient management system.
  • Demonstrated computer skills including proficient use of Microsoft Word and Excel
  • High attention to detail, ability to work independently and meet deadlines are necessary
  • Ability to prioritize and manage multiple tasks with competing deadlines and working effectively with frequent interruptions in a very busy environment
  • Experience with outstanding interpersonal/communication skills to handle highly confidential information and to communicate with diverse populations including staff, faculty, students and patients.
  • Demonstrated ability to work as a team.  
  • Experience with maintaining regular attendance to complete the responsibilities of the position.

Desired Qualifications*

  • Experience with using Mi Dent/Axium software

Work Locations

This position is located at the School of Dentistry at 1011 N University Ave.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.

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