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VP Business Operations & Provider Services

Job Description

Job ID:
32938

Location:
450 Brookline Ave, Boston, MA 02215

Category:
Operations

Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk

Overview

The Vice President, Business Operations and Provider Services is accountable for the operational, regulatory, analytic and business activities under the purview of the Chief Medical Officer.† A critical measure of success is the extent to which the strategic, operational, regulatory, and business objectives of the Office of the Chief Medical Officer (CMO) are met.† The ability to meet these objectives requires the ability to lead the CMO office team and to collaborate with and influence executive leaders within the departments of Ambulatory Clinical Operations, Nursing and Patient Care Services, Finance, Information Technology, and Quality.† Coordination and collaboration with leaders from Institute partners and affiliate organizations is essential.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.†

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES:

  1. Business Operations:
  • Develop and implement strategies that integrate clinical, financial, and operational information to reduce costs, increase revenues and improve efficiency, leading to improved overall Institute performance and growth.
  • Lead, influence, and motivate key stakeholders to successfully implement changes to clinical operations.
  • Incentivize improved provider performance:
  • Use performance metrics to evaluate progress towards Institute goals (e.g. RVU reporting, provider dashboards, RTLS measures, etc.).
  • Develop and manage the annual Medical Oncology physician incentive plan through incorporation of leading-edge industry advances and best practices.
  • Lead the planning and successful delivery of major Institute projects and system wide programs in collaboration with DFCI partners and affiliate organizations (e.g. implementation of new clinical sites, creation of a Cancer Diagnostic Service).
  • Develop career progression plans and lead recruitment efforts to select high performing team members, including the formulation of succession plans for key team member roles.
  • Foster a culture of collaboration with our partners and affiliates (e.g. Brigham and Womenís Hospital, Boston Childrenís Hospital, etc.).
  • Promote the DFCI brand through presentation of operations best practices at conferences and trade shows with regional or national audiences.
  • Create strong relationships with Institute leaders, partners and affiliates and serve as an internal and external spokesperson for the Office of the CMO.
  1. Provider Services and Professional Credentialing:
  • Provide direction to and oversight of the Office of Medical Affairs and Professional Credentialing (OMAPC).
  • Provide direction to the Manager of the OMAPC for matters related to provider credentialing, payer enrollment, and medical staff policies.
  • Ensure all Medical Staff committees and processes meet regulatory requirements and are run efficiently and effectively (e.g. Medical Staff Executive Committee, Credentials Committee, etc.).
  • Oversee the process to review and update the Medical Staff Bylaws.
  • Ensure all CMO and Medical Staff reporting requirements to the Board of Trustees and other relevant committees are met.
  • Use industry knowledge to ensure Medical Staff policies remain current and reflect leading edge practices.
  • Collaborate with executive leaders at other local health care organizations to identify opportunities to minimize duplication of efforts to providers practicing at more than one organization.
  1. Budget Management:
  • Develop multi-year capital budgets which reflect the departmentís specific needs and capital budgets related to large Institute projects related to the Instituteís strategic direction.
  • Manage a $3.5M department operating budget.
  • Lead the development of sound financial models to evaluate new initiatives and use the findings from these models to gain support from Executive Leadership and the Board of Trustees for new initiatives.
  • Develop innovative compensation programs for new physician services (e.g. eConsults, Cancer Diagnostic Service, etc.).

SUPERVISORY RESPONSIBILITIES:

Supervise five direct reports including:

  • Manager, Office of Medical Affairs and Professional Credentialing
  • Manager, Business Operations
  • Manager, Clinical Analytics
  • Two Satellite Expansion and Development Project Managers

Qualifications

MINIMUM JOB QUALIFICATIONS:

  • Bachelorís degree required; Masterís degree in health care or business strongly preferred.
  • At least 10 years progressive experience in health care management, project management, and/or consulting required.
  • Experience working in a hospital and/or similar academic medical center environment preferred.
  • Operations management, project management and team facilitation experience and skills required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to lead teams working on multiple concurrent initiatives from inception to operation while collaborating with senior organizational leadership and staff across a complex multi-entity organization.
  • Excellent interpersonal, teamwork, leadership and communication skills with a proven ability to influence stakeholders using sound and logical arguments.
  • Excellent judgment and the ability to evaluate complex issues and make decisions under pressure.
  • Strong quantitative, analytic, and problem solving skills.
  • Proven ability to lead teams and to create a culture of excellence that promotes team member growth and advancement.
  • Exceptional planning, organization and complex facilitation skills.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.† As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.† Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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