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Business Analyst II - Research Informatics Operations

Job Description

Job ID:

20 Overland Street, Boston, MA 02215


Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk


The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic business analyst to coordinate and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The incumbent will participate in the design, development, implementation, and support of the overall clinical trial support operations program at Dana-Farber/Harvard Cancer Center (DF/HCC) utilizing various vendor and in-house developed systems, including enterprise-wide systems, to meet the changing needs of the scientific and clinical research community.

Incumbent will join the Client Services, Customer Experience Operations team at Dana Farber Cancer Institute (DFCI), part of the Research Informatics Operations (RIO) Department. Incumbent will work on medium and large sized projects, including implementation of new software systems to support clinical research, support of high-profile users, and collaboration in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. Incumbent will also support day-to-day usage of RIO applications and provide education on system workflows and functionality. Incumbent will serve as mentor and resource for junior staff in providing education on workflows and system functionality. The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC and site leadership.

The mission of the Client Services Team is to support the operations of the clinical trials program at DF/HCC, including but not limited to clinical trial management, grant development, and biospecimen banking. Applications supported by RIO interface to site-specific and enterprise-wide systems. RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer. RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.




  • Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Grants & Contracts, Partners eCare and others by either resolving issues or facilitating connection with appropriate resources.
  • Responsible for with business requirements gathering, workflow analysis, definition and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
  • Collaborate on the design and implementation of system and workflow solutions for clinical trials management, biobanking, electronic data capture, protocol review and monitoring, grant development, intellectual property, and other systems supported by RIO.
  • Serve as an exemplary representative of RIO. Responsible for maintaining on-going communication. Feedback and follow-through with customers/peers is essential.
  • Function as the analyst subject matter expert for assigned applications supported by RIO
  • Successfully build and maintain vendor relationships.
  • Effectively balance the needs of the Dana-Farber/Harvard Cancer Center amongst various stakeholders.
  • Manage medium to large sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.)
    • Follow project management lifecycle in accordance with DFCI, DF/HCC, Partners and group specific standards
    • Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
    • Elicit and document functional requirements for on-going implementation projects; Evaluate processes, propose improvements, and educate user base.
    • Document daily activities, progress and workload metrics
  • Develop training materials such as content for eLearning and other end-user documentation for assigned applications
  • Continually innovate based on industry trends and facilitate networking with outside institutions.
  • Actively participate in and support team culture.
  • Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
  • Perform other related duties as assigned and/or needed.
  • Participate in 24/7 on-call rotation for resolution of patient care critical issues.



  • Bachelor’s Degree in Information Technology, Bioinformatics, Biology, Computer Science, Basic Sciences or other relevant healthcare or life sciences required. A combination of education and experience may be substituted for requirements.
  • 5+ years of direct analytical work experience in a customer facing role in an academic and/or healthcare environment
  • Clinical research experience/clinical trials management a plus
  • Understand basic requirements involved in human subjects research a plus
  • Experience in collaborating with cross-functional teams of 5 or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups.
  • Strong project management skills; formal business analyst training a plus
  • Experience with successful implementation of enterprise applications
  • Proficient in MS Office applications including Outlook, Word, Excel, and PowerPoint


  • Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
  • Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment.
  • Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
  • Able to self-manage and assume ownership for support tasks and project work.
  • Demonstrated ability to work independently and within a team.
  • Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
  • Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.
  • Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
  • Ability to learn new tools and utilities rapidly
  • Excellent communication skills - both oral and written. Must be able to negotiate and communicate with all levels of staff.
  • Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

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