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Assistant Director, Global Program Management
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 54,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Are you a mission-driven individual who wants to support lifelong learning for leaders around the world? Chicago Booth Executive Education seeks a dynamic Assistant Director, Global Program Management to collaborate with clients, faculty and staff to deliver non-degree certificate programs across several modalities (in person, online and blended). As Assistant Director, you will be in the classroom and have direct access to renowned faculty, senior level executives/C-suite, and the latest thinking in business. This role will be hybrid and located at the Chicago Booth Gleacher campus in downtown Chicago three days a week and two days from home. This individual thrives in an agile and entrepreneurial work environment focused on supporting the mission of the Chicago Booth School of Business by delivering impact through business education for the public and private sectors.
Working with the Global Program Management team, the Assistant Director is responsible for the end-to-end planning and delivery of a portfolio of non-degree programs designed to provide a rigorous learning experience for senior leaders globally. The program portfolio may include open enrollment, custom, partnership and international programs in the US as well as, EMEA, North & South America, North Africa and Asia.
While this position is hybrid (remote/in person) in Chicago, there will be some domestic and/or international travel to Chicago Booth campuses in London, Hong Kong and other global client locations globally.
- Works with the Global Program Management team to ensure high quality program delivery and learning experience for an assigned portion of Executive Education’s program portfolio.
- Acts as the owner and primary point of contact for participants, clients, and faculty before, during, and after Executive Education programs. Develops and manages all communication with participants and clients including program logistics, payment processes, prep work and post program communication.
- Collaborates with members of the Global Program Management team and faculty to manage the delivery of programs to clients and participants. Responsibilities include creation of program schedule; overseeing the program admissions process; managing the collection of materials utilized in each program from faculty (e.g. cases, books, articles and simulations); preparing materials for distribution among participants; managing the process of securing copyright permissions; managing faculty classroom needs.
- Plans, organizes, and executes all logistics related to in-person programs including catering and vendors, LMS, coordinating classroom IT/AV and other facilities on behalf of the program; supporting program delivery and working with clients ahead of and on program days.
- Supports online sessions, delivered primarily via the Zoom platform. This includes serving as a host for virtual sessions, sharing documents and videos, administering polls, coordinating break out rooms, monitoring attendance, and facilitating communication with faculty and participants to ensure a smooth delivery.
- Monitors open enrollment registrations and works in conjunction with the enrollment team to convert interested registrants to paid participants.
- Organizes and engages in program activities outside of the classroom; examples include company visits, dinners, and experiential activities.
- Assists in preparing and monitoring budgets; authorizes payment for materials, facilities, staff and faculty; tracks budget and expenditures associated with programs and prepares final accounting report at close of program.
- Reviews program feedback and identifies ways to improve the overall program experience.
- As a team player, represents the brand and proactively collaborates with manager, teammates and faculty to ensure the success of Executive Education and Chicago Booth overall.
- Assists with managing the day-to-day operations of executive or professional degree programs with a moderate level of guidance.
- Assists with developing program objectives, long-term goals, and procedures, which requires expanded knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.
- Performs other related work as needed.
Minimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
- At least three years of related experience.
- Computer proficiency in Microsoft Office Suite; comfort with technology, including the ability to maintain a calm and assuring composure when technical glitches occur.
- Comfort with Zoom or Microsoft Team meetings functions.
- Knowledgeable, energetic and passionate about education.
- Achieve objectives with minimal direction.
- Demonstrated experience working independently and as part of a team.
- Demonstrated ability to prioritize own work and multi-task; strong project management skills and attention to detail.
- Work as a sole contributor as well as collaborate with others in a cross-functional team environment.
- Cultural sensitivity, DEI awareness and strong emotional intelligence.
- Excellent communication skills including verbal, written and presentation.
- Budget management skills.
- Proven exceptional customer service skills and interface with and engage senior level clients.
- Experience with event management, including planning, executing, and evaluating programs, and/or customer service positions in hospitality.
- Routinely and independently exercise sound judgment and creative problem solving skills in making decisions.
- Work under pressure and to work on multiple projects simultaneously, set priorities, and meet deadlines consistently.
- Program schedules vary across programs and geographic location of delivery. Flexibility to work early mornings, evenings and weekends as needed.
- On-site for all assigned programs; flexible schedules based on number of program days. On average, 3 days in the office and 2 days remote.
- Travel domestically and internationally as needed.
- This position is currently expected to work a minimum three days per week in the office.
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